Altnews editor comments:
Just this morning I fell foul of the #Stasi style interrogation I was subjected to by some underpaid #Telstra employee in some unidentified overseas location, simply because I wished to report that I could not make outgoing calls from my Telstra #mobile service.
The various Telstra employees I spoke to this morning in an attempt to rectify the situation all came to nothing when I told them that I was not prepared to give them any information other than my service number. No full name, No date of birth, nothing. Anyone with that knowledge could impersonate me anyway so why Telstra? Why?
When I asked the otherwise friendly person on the line what her full name and date of birth was I was advised that Telstra protocol forbids them from giving out that information. So we are square Telstra.
But, all the same, Telstra FAILS to take reasonable steps to correct the problem with my service. In spite of wasting much of my time trying to get the issue resolved.
What should I do? The article below illustrates that I am not the only one who feels that Telstra is overstepping the privacy mark by a country mile and also gives some interesting background on the Telstra corporation everyone should be aware of. I weep for those poor country folk who cannot go to a competing service provider. Telstra has a MONOPOLY in country areas.
I feel I have no option but to lodge a complaint with the telecommunication OMBUDSMAN about Telstra’s unconscionable protocols and behaviour.
Will Telstra be the Next Facebook Privacy Scandal?
Please share this post far and wide. Together we can force these autocratic corporate behemoths to start behaving.
Editor altnews (dot) org Continue reading “Thank Telstra for the loss of your identity”